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by Tech_Support
Fri Dec 09, 2016 10:19 am
Forum: General
Topic: Got my RSP2 today! First impressions:
Replies: 11
Views: 12121

Re: Got my RSP2 today! First impressions:

This issue with the gain being incorrectly set after changing the 1st LO and some other parameters such as the sampling rate is a bug. It should be fixed in the next release of SDRuno. Many thanks for flagging this.

Sincerely

SDRplay Tech_Support
by Tech_Support
Wed Dec 07, 2016 9:23 am
Forum: New Users' experiences
Topic: No direct contact to SDRplay support.
Replies: 10
Views: 5647

Re: No direct contact to SDRplay support.

Dear Trevatxtal, If you look under the "Contact" tab on our website, you will find all contact details for the company including the one for support: http://www.sdrplay.com/contact/ All RSPs are shipped in plastic boxes with a card insert (inside the plastic box). All contact details are p...
by Tech_Support
Tue Dec 06, 2016 12:08 pm
Forum: New Users' experiences
Topic: No direct contact to SDRplay support.
Replies: 10
Views: 5647

Re: No direct contact to SDRplay support.

The support contact is support@sdrplay.com This is listed both on our website and on the card insert that comes with your RSP. There is Linux support for the RSP1 if you are having problems I suggest you email the above address. It is impossible to list a minimum spec for the RSP1 or RSP2 because th...
by Tech_Support
Sun Nov 27, 2016 5:01 pm
Forum: General
Topic: RSP2 frequency calibration
Replies: 5
Views: 4102

Re: RSP2 frequency calibration

Hello Pete, What are you using as a reference source? Can you confirm that the SAM demodulator has correctly locked to your reference signal before you attempt the auto calibration? The signal needs to be within a few kHz of your VFO frequency and when locked, you will see a clean tone centred on 0 ...
by Tech_Support
Fri Nov 18, 2016 5:43 pm
Forum: New Users' experiences
Topic: Impossible To Install
Replies: 10
Views: 8159

Re: Impossible To Install

To be fair Mark, this isn't a bug at our end. On step 3 of the 'start here' process we do ask people to disable any AV software for the duration of the installation process.

SDRplay Tech_Support
by Tech_Support
Fri Nov 18, 2016 1:53 pm
Forum: SDRuno
Topic: SDRuno 1.1 gets start error on Windows XP
Replies: 4
Views: 2878

Re: SDRuno 1.1 gets start error on Windows XP

There will be a new early next week.

Sincerely

SDRplay Tech_Support
by Tech_Support
Thu Nov 17, 2016 7:34 pm
Forum: General
Topic: Interface SDRplay to Elecraft K3
Replies: 2
Views: 2313

Re: Interface SDRplay to Elecraft K3

Sorry Mike,
We didn't correctly understand your question. I hope the new email we have sent you helps now.

Sincerely

SDRplay Tech_Support
by Tech_Support
Thu Nov 17, 2016 5:10 pm
Forum: New Users' experiences
Topic: Impossible To Install
Replies: 10
Views: 8159

Re: Impossible To Install

Hello W5MCU, Unfortunately, SDRuno was a fairly recent addition to our software portfolio and because it integrates the API into the application, it doesn't sit well within the previous software installation flow, where we had to separately install the API and then plugins to interface to a piece of...
by Tech_Support
Thu Nov 17, 2016 3:04 pm
Forum: General
Topic: RSP Maximum input level?
Replies: 1
Views: 1995

Re: RSP Maximum input level?

Hello John,
We recommend no greater than +10dBm for short durations and 0 dBm for continuous use.

Sincerely

SDRplay Tech_Support
by Tech_Support
Thu Nov 17, 2016 4:18 am
Forum: New Users' experiences
Topic: Impossible To Install
Replies: 10
Views: 8159

Re: Impossible To Install

What software are you trying to install? Did you follow the 'start here' process via our website? Normally if someone follows this and the installation fails for any reason, we will get an automatic support email request with details of what the problem is.

Regards

SDRplay Tech_Support

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