SDRuno crash - Regular issue

Discussions about everything to do with SDRuno
Post Reply
Patrick73
Posts: 76
Joined: Thu May 31, 2018 9:39 am

SDRuno crash - Regular issue

Post by Patrick73 » Mon Jun 04, 2018 4:12 pm

Hi there !

For an unknown reason, SDRuno often suddendly stops working (when trying to enlarge a window, when switching to another workspace, etc). I'm asked to close the application or to wait. As nothing happens, I close Uno but it's impossible to start it again, even if I remove and plug its USB cable again. An erros message pops up (see the attached screenshots).

The only way I found to make it work again is to close the "SDRplay_apiService" (from the task manager) then click on "restart service" and SDRplay_apiService. I'm running W10 (latest version, 1803).

This almost occurs each time I use SDRuno. Running single mode.
What am i doing wrong ? Very annoying problem ... Please help me to fix it.
Attachments
uno error message.JPG
uno error message.JPG (19.92 KiB) Viewed 8211 times
uno stops.JPG
uno stops.JPG (30.42 KiB) Viewed 8211 times
Last edited by Patrick73 on Thu Jan 01, 1970 12:00 am, edited 0 times in total.
Reason: No reason

Tech_Support
Posts: 499
Joined: Mon Jun 01, 2015 7:00 pm

Re: SDRuno crash - Regular issue

Post by Tech_Support » Mon Jun 04, 2018 5:44 pm

Dear Patrick73,
This appears to be a support request. If this is the case, please open a support ticket at www.sdrplay.com/support as this forum is not effective for customer support as the structure of the forum means it is easy to miss posts and we only monitor posts to ensure that they meet the forum rules and not necessarily for content.

Sincerely

SDRplay Tech_Support

Reason: No reason

Patrick73
Posts: 76
Joined: Thu May 31, 2018 9:39 am

Re: SDRuno crash - Regular issue

Post by Patrick73 » Mon Jun 04, 2018 7:11 pm

Sorry for having posted my message to the wrong address. I opened a support ticket.

Best regards,
Patrick
Last edited by Patrick73 on Thu Jan 01, 1970 12:00 am, edited 0 times in total.
Reason: No reason

Post Reply