Lack of response from SDRPLAY

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K1FQY
Posts: 7
Joined: Wed Oct 25, 2017 1:50 am

Lack of response from SDRPLAY

Postby K1FQY » Fri Oct 27, 2017 7:11 pm

I emailed SDRPLAY over two weeks ago and have yet to hear from them. A friend tried several times to contact them and also never received a response.
Is this the norm with this company?

Thanks,
Tom
Last edited by K1FQY on Thu Jan 01, 1970 12:00 am, edited 0 times in total.
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sdrplay
Posts: 604
Joined: Wed Jan 07, 2015 7:58 am

Re: Lack of response from SDRPLAY

Postby sdrplay » Fri Oct 27, 2017 7:15 pm

Hello Tom,

Doesn't sound like us, we are very proud of our response time to customers support tickets, which you can measure in hours and not days. Please let me know who you emailed and what the issue is and we'll get back to you straight away.

Best regards,

SDRplay Support

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K1FQY
Posts: 7
Joined: Wed Oct 25, 2017 1:50 am

Re: Lack of response from SDRPLAY

Postby K1FQY » Sat Oct 28, 2017 2:55 am

Thank you for the reply I rechecked and actually I emailed the question to US Support on Oct 24th]

Thank you,

Tom
Last edited by K1FQY on Thu Jan 01, 1970 12:00 am, edited 0 times in total.
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Tech_Support
Posts: 223
Joined: Mon Jun 01, 2015 7:00 pm

Re: Lack of response from SDRPLAY

Postby Tech_Support » Sat Oct 28, 2017 5:01 am

Hello Tom,
All emails to US support also get copied automatically the UK support team as well, but we can find no record of an email from you. Can you re-send your email to support@sdrplay.com or alternatively, if you have a technical support request, open a support ticket via: http://www.sdrplay.com/support/

Best regards

SDRplat Tech_Support

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