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Lack of response from SDRPLAY
Posted: Fri Oct 27, 2017 7:11 pm
by K1FQY
I emailed SDRPLAY over two weeks ago and have yet to hear from them. A friend tried several times to contact them and also never received a response.
Is this the norm with this company?
Thanks,
Tom
Re: Lack of response from SDRPLAY
Posted: Fri Oct 27, 2017 7:15 pm
by sdrplay
Hello Tom,
Doesn't sound like us, we are very proud of our response time to customers support tickets, which you can measure in hours and not days. Please let me know who you emailed and what the issue is and we'll get back to you straight away.
Best regards,
SDRplay Support
Re: Lack of response from SDRPLAY
Posted: Sat Oct 28, 2017 2:55 am
by K1FQY
Thank you for the reply I rechecked and actually I emailed the question to US Support on Oct 24th]
Thank you,
Tom
Re: Lack of response from SDRPLAY
Posted: Sat Oct 28, 2017 5:01 am
by Tech_Support
Hello Tom,
All emails to US support also get copied automatically the UK support team as well, but we can find no record of an email from you. Can you re-send your email to
support@sdrplay.com or alternatively, if you have a technical support request, open a support ticket via:
http://www.sdrplay.com/support/
Best regards
SDRplat Tech_Support