RSP2 USB failure?

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vk7jj
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Location: Tasmania

RSP2 USB failure?

Post by vk7jj » Wed Nov 22, 2017 10:39 pm

Sadly my RSP2 died this morning, one moment the 40m band was alive and the SDRUno waterfall was happily recording that fact, next moment it locked up.

No transmissions involved, just looking round the bands as usual.

Turns out that the RSP2 no longer shows up on any of my computer's USB bus.

Of course things do just "die" but does anyone else have any similar experiences or thoughts?

I'm feeling totally bereft!

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sdrplay
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Re: RSP2 USB failure?

Post by sdrplay » Wed Nov 22, 2017 10:48 pm

If you log a ticket with support (http://www.sdrplay.com/support) we'll help you try to work out what the issue is.

Best regards,

SDRplay Support

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Tech_Support
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Re: RSP2 USB failure?

Post by Tech_Support » Wed Nov 22, 2017 10:49 pm

Hello vk7jj,
Check your USB cable. If you have no success, please open up a support ticket and we will try to help you.

Sincerely

SDRplay Tech_Support

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vk7jj
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Location: Tasmania

Re: RSP2 USB failure?

Post by vk7jj » Thu Nov 23, 2017 1:48 am

Thank you, done.

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vk7jj
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Re: RSP2 USB failure?

Post by vk7jj » Sat Nov 25, 2017 7:25 am

Just a closing note to say thank you so much to everyone at SRDPlay who were not just quick and efficient but went out of their way to be as helpful as possible, and thank you for the unanticipated resolution, it is much appreciated.

Sincerely,

Phil

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vk3alb
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Re: RSP2 USB failure?

Post by vk3alb » Sat Nov 25, 2017 12:22 pm

Hi Phil,

Can you share the solution with us?

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Lou
VK3ALB

vk7jj
Posts: 206
Joined: Thu Mar 02, 2017 9:56 am
Location: Tasmania

Re: RSP2 USB failure?

Post by vk7jj » Sat Nov 25, 2017 11:00 pm

Hi Lou,

Sorry if my post sounded cryptic, the answer is warranty ... https://www.sdrplay.com/community/viewt ... f=6&t=2695

I didn't think about warranty; after the RSP2 died I missed it so much I ordered an RSP1A from Strictly Ham which I now have and can say it performs beautifully.

Meanwhile SDRPlay tech support was working through the USB issue even during their 2am wee hours - don't know how they manage that, maybe have some other time zone support or remain sleepless - and offered to replace the RSP2 under warranty and have despatched a replacement.

I've never experienced better service than they've given, and their sales & supply network even has the latest product on the shelf in Australia so soon after release.

Phil VK7JJ

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vk3alb
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Re: RSP2 USB failure?

Post by vk3alb » Sun Nov 26, 2017 7:20 pm

Hi Phil,

Indeed a good result.

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Lou
VK3ALB

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