Page 1 of 1

RSP2 USB failure?

Posted: Wed Nov 22, 2017 10:39 pm
by vk7jj
Sadly my RSP2 died this morning, one moment the 40m band was alive and the SDRUno waterfall was happily recording that fact, next moment it locked up.

No transmissions involved, just looking round the bands as usual.

Turns out that the RSP2 no longer shows up on any of my computer's USB bus.

Of course things do just "die" but does anyone else have any similar experiences or thoughts?

I'm feeling totally bereft!

Re: RSP2 USB failure?

Posted: Wed Nov 22, 2017 10:48 pm
by sdrplay
If you log a ticket with support (http://www.sdrplay.com/support) we'll help you try to work out what the issue is.

Best regards,

SDRplay Support

Re: RSP2 USB failure?

Posted: Wed Nov 22, 2017 10:49 pm
by Tech_Support
Hello vk7jj,
Check your USB cable. If you have no success, please open up a support ticket and we will try to help you.

Sincerely

SDRplay Tech_Support

Re: RSP2 USB failure?

Posted: Thu Nov 23, 2017 1:48 am
by vk7jj
Thank you, done.

Re: RSP2 USB failure?

Posted: Sat Nov 25, 2017 7:25 am
by vk7jj
Just a closing note to say thank you so much to everyone at SRDPlay who were not just quick and efficient but went out of their way to be as helpful as possible, and thank you for the unanticipated resolution, it is much appreciated.

Sincerely,

Phil

Re: RSP2 USB failure?

Posted: Sat Nov 25, 2017 12:22 pm
by vk3alb
Hi Phil,

Can you share the solution with us?

Re: RSP2 USB failure?

Posted: Sat Nov 25, 2017 11:00 pm
by vk7jj
Hi Lou,

Sorry if my post sounded cryptic, the answer is warranty ... https://www.sdrplay.com/community/viewt ... f=6&t=2695

I didn't think about warranty; after the RSP2 died I missed it so much I ordered an RSP1A from Strictly Ham which I now have and can say it performs beautifully.

Meanwhile SDRPlay tech support was working through the USB issue even during their 2am wee hours - don't know how they manage that, maybe have some other time zone support or remain sleepless - and offered to replace the RSP2 under warranty and have despatched a replacement.

I've never experienced better service than they've given, and their sales & supply network even has the latest product on the shelf in Australia so soon after release.

Phil VK7JJ

Re: RSP2 USB failure?

Posted: Sun Nov 26, 2017 7:20 pm
by vk3alb
Hi Phil,

Indeed a good result.