Support update

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jon
Posts: 274
Joined: Tue Jan 06, 2015 10:48 am

Support update

Postby jon » Sun Jul 26, 2015 1:14 pm

Our technical support team are quite swamped at the moment with a couple of challenges. On the software side it's the problems with Windows 8.1 which are causing the biggest headache. Still involving software, but requiring a lot of time form our hardware/RF expertise is getting ready the next API update which will address the removing of our 380MHz - 430MHz (worst case) gap. We'll keep you posted.

SDR-Console users have expressed concerns with default gain settings which we are being sorted with help from our friend Simon Brown. The Facebook group is a great resource for any specific questions people have. Our thanks to Paul for his hard work running the group. We also appreciate some people hate Facebook so for those people, please use this forum to the full!

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jon
Posts: 274
Joined: Tue Jan 06, 2015 10:48 am

Re: Support update

Postby jon » Fri Jul 31, 2015 9:22 am

We are aware of certain Windows machines having issues with loading the Mirics driver. Windows 8.1 tablets and only some Windows 8.1 and Windows 10 desktops have been affected. We are working with Mirics to try to resolve this issue and will let you know more as soon as we have more information. In our testing on Windows 8.1 and Windows 10 desktops we have not seen any issues. If you are having problems then please let us know at support@sdrplay.com .

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