No HF receive for 2-months now?????

Post your feedback here
Radio5
Posts: 1
Joined: Sat Jul 29, 2017 9:08 am

No HF receive for 2-months now?????

Postby Radio5 » Sat Jul 29, 2017 9:29 am

Hey guys. I am a very patient person, but I have had this RSP1 for 2 months and still no HF reception.
It works fine for VHF, UHF, AM/FM radio, but no HF (HAM, Shortwave, etc.).

The "Manual" is useless, there are no YouTube videos that explain it either. What is going on with your product?

I've used the EXT I/O API, still no HF reception-just noise.

I'm not a Hot Head who complains about the simplest thing, so don't take this post this way. I just want to use the RSP1 as advertised.

You guys need to start from square one, and do a better job of explaining the basic functions of your product. I will not be purchasing the RSP2 as I had planned to do, so you guy just lost another sale.

I understand that this is a "Work in progress", that is why I kept trying for 2-months. I have lost faith in you and your product-that is so sad.

You have taken a very good concept and made it into an instrument of torture. What were you thinking?
Last edited by Radio5 on Thu Jan 01, 1970 12:00 am, edited 0 times in total.
Reason: No reason

sdrplay
Posts: 541
Joined: Wed Jan 07, 2015 7:58 am

Re: No HF receive for 2-months now?????

Postby sdrplay » Sat Jul 29, 2017 11:05 am

Sorry to hear you are having problems with your RSP1 - have you contacted our support? (http://www.sdrplay.com/support)

We have thousands of HF users using the RSP1, RSP2 and RSP2pro so it's more likely to be either a software configuration issue or maybe an antenna issue?

Our youtube site (https://www.youtube.com/channel/UC4JDq3 ... _Zw/videos) contains many videos on how to set up and use the RSPs. Here is one showing the RSP1 being used in the IARU HF World Championship - https://www.youtube.com/watch?v=-98TCbM3XDw)

If you are still having problems you can always contact us at support and we'll work out if the device has an issue or if it's something to do with your configuration.

Best regards,

SDRplay Support

Reason: No reason

dlritter
Posts: 26
Joined: Fri Dec 04, 2015 7:12 pm

Re: No HF receive for 2-months now?????

Postby dlritter » Sun Jul 30, 2017 10:16 pm

it is a shame the SDRplay team have to be polite.
It would have been nice if you revealed the OS and app you were using.. Only HDSDR and open source SDR# use EXTIO.

Reason: No reason


Return to “New Users' experiences”

Who is online

Users browsing this forum: No registered users and 1 guest