Stolen Devices

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sdrplay
Posts: 747
Joined: Wed Jan 07, 2015 7:58 am

Stolen Devices

Postby sdrplay » Tue May 15, 2018 3:32 pm

It has come to our attention that a consignment of RSPs that was recently stolen from our manufacturing partner have appeared for sale on eBay.

If you have any of the following devices and have purchased them from a non-approved reseller of SDRplay products, please contact admin@sdrplay.com and also contact the seller requesting a refund as the devices appear to have come from a stolen consignment of goods.

Product Type Serial number
RSP2pro 1703002F10
RSP1A 180403B795
RSP1A 180403B895
RSP1A 180403B995
RSP1A 180403BA95
RSP1A 180403BB95
RSP1A 180403BC95
RSP1A 180403C495
RSP1A 180403C595
RSP1A 180403C795
RSP1A 180403C895
RSP1A 180403C995
RSP1A 180403CA95
RSP1A 180403CB95
RSP1A 180403CC95
RSP1A 180403CD95
RSP1A 180403DC95
RSP1A 180403DE95
RSP1A 180403DF95
RSP1A 1804023895
RSP1A 1804023A95
RSP1A 1804024695
RSP1A 1804024795
RSP1A 1804024895
RSP1A 1804024995
RSP1A 1804024A95
RSP1A 1804024B95
RSP1A 1804024C95
RSP1A 1804024D95
RSP1A 1804024E95
RSP1A 1804024F95
RSP1A 1804025095
RSP1A 1804025195
RSP1A 1804025295
RSP1A 1804025495
RSP1A 1804025A95
RSP1A 1804025B95
RSP1A 1804025C95
RSP1A 1804025D95

Please be aware that we have now black-listed the above serial numbers and these devices will not work at all or will only work with a very restricted range of software. Anyone with any of these devices will not receive any form of support or technical assistance from SDRplay.

We are aware that the following eBay sellers have been selling devices from the stolen consignment:

https://www.ebay.co.uk/usr/greenfields1001 (formerly listed as mansnothot01)
https://www.ebay.co.uk/usr/connie68purple

Whilst we recognise that the above resellers may well have purchased the devices in good faith and in complete innocence, they have thus far failed to cooperate with us by explaining where they obtained the devices from. We will therefore be forwarding on their details to the Police so that they can investigate further.

We strongly recommend that people only purchase new devices from an authorised SDRplay distributor or reseller. A full list of authorised sellers is available from our website at:

https://www.sdrplay.com/distis.php

Thank you

Admin – SDRplay Ltd

Reason: No reason

Tech_Support
Posts: 305
Joined: Mon Jun 01, 2015 7:00 pm

Re: Stolen Devices

Postby Tech_Support » Thu May 17, 2018 8:06 am

Further to our previous post on this matter, what people will not yet be aware of is that we also had a consignment of the new product that is due to be announced tomorrow stolen. We have had three separate consignments stolen and devices from all three have turned up on the same ebay account and so this suggests that a single person is responsible for all three thefts.

The decision to blacklist devices was taken to target the as of yet unsold devices to render them worthless and to make it pointless for the thieves to attempt to sell them. Of the consignment of RSP1As and RSP2pros, we have reason to believe that the majority remain unsold and so we took this action to render them worthless and deter the thieves from attempting to sell them.

By making this public in the way we did, we are giving the following messages:

1. We have end to end traceability of our products from the point of manufacture to the point that they reach our seller. If any are stolen, we will know and we will know the serial numbers of the devices taken.

2. Via the serial numbers we can render these devices worthless and so there is no point in attempting to sell them. The unwitting purchaser will become aware that they have received a stolen device and will want their money back.

3. Because we can make these devices worthless, there is no point in stealing any more of our products.

We made public the serial numbers of the RSP1As and RSP2Pros public and very clearly asked anyone who may have purchased one of these devices (believing them to be genuine) to contact us. Those that do and assist us in tracking down the thieves will be treated VERY sympathetically.

We will NOT penalise innocent people so that assumption that this is our intent is frankly WRONG!!

Our objective here is to gather as much information as possible so that it can be forwarded to the relevant law enforcement agencies to assist them in tracking down the culprits.

Some of the comments that we have seen on this subject by ill-informed people are massively wide of the mark. We have a responsibility to gather as much information as possible and forward it to the relevant authorities. We have also suffered a considerable financial loss, not just in terms of the cost of the goods, but also in terms of the lost sale opportunities. Some of the comments that we have seen regarding insurance cover are equally ill informed. For insurance claims to be taken seriously, you have an obligation to report the thefts and take all possible steps to assist in the recovery of the stolen goods that that is precisely what we are doing.

Finally, we have NEVER said that we will "brick" the devices. That is an incorrect assumption that has been made. Blacklisting and 'bricking' are two quite different things.

Sincerely

SDRplay Support

Reason: No reason


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