Questions about your Order

Our system automatically sends an acknowledgement as soon as we get notification from the card company.
Please check your spam folder for an email from finance@sdrplay.com headed 'Thank you for your order'
If that does not work, please complete:

Your email
The card transaction reference
The date it was ordered

Sometimes PayPal holds payment until a payment to them as cleared 'pending': we will ship as soon as we receive the payment from PayPal
Occasionally we run out of stock - in this case we take a 'pre-authorisation' but we do not take any money until we are ready to ship (you would have been notified of this)
If you would like to check the status of your order , please complete:

Your email
Your Order number

To check the status of your order and your tracking information, please complete:

Your email
Your Order number

Please contact your reseller directly - our resellers are independent and we have no control over their fulfilment
to see a list of our recognised resellers